- We accept returns of all unused and unopened products for 30 days following receipt of your order. Simply send it back to us for a refund (less a 10% restocking fee and shipping costs).
- Before you ship product(s) back, make sure to email us at email@example.com to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
- We do not pay any postage (to and from, taxes, duties fees) on returns and exchanges. All transportation costs will be the buyer’s responsibility.
- Items returned for a refund are subject to a restocking fee of 10%.
- Your refund (less a 10% restocking fee and shipping costs) will be processed within three business days after we receive your returned item.
- Packaging products are not eligible for return, as they are food-grade sanitary products.
Missing & Broken Items
- All missing and broken items must be reported within 72 hours of delivery. Please contact us at firstname.lastname@example.org and we will resolve the issue promptly.
- No Warranty
- Due to the fragile nature of our Glass products, there is no warranty offered.
PACKAGE TRACKING: Once we have processed your order, we will send your order with the appropriate courier service (Canada Post, Purolator etc). We will email you with a tracking number which will help you estimate your order’s arrival time & date. We strongly advise you to be aware of when your package is being delivered to your address as we are not responsible for packages that may have been stolen.
PACKAGE NOT DELIVERED: If your package tracking information shows delivered but you did not receive it, you will need to contact your local post office or courier service to see where the package was left. Once a package is confirmed delivered BC Extract Supply Shop is no longer responsible for the package.
SPECIAL HANDLING FEES: While we do offer free shipping, oversize items and products requiring special handling fees will not be covered. If these fees are due, we will contact you for the balance prior to shipping.